Privacy

Who we are

Herd Fitness provides personal training and coaching. This page explains what information is kept about you and how it is looked after.

What is collected

Contact details, date of birth, goals, injuries and limitations, training and nutrition plans, check-ins, and the sleep, mood, energy, weight and body measurements you or your coach record. Some of this is health information, which the law treats as sensitive, so it is only collected with your agreement.

Health data from your phone

If you choose to connect Apple Health (iPhone) or Health Connect (Android) in the Herd Fitness app, the app reads only your daily steps, sleep and weight, and your finished running workouts (time, distance and whether it was on a treadmill), and adds them to your log each time you open it. It never writes to your health app, never reads anything else, and you can turn it off at any time (Profile, Health data), or remove the permission in your phone's settings. What was already saved stays in your log until you or your coach delete it. It is used only to coach you, and is not shared with advertisers or data brokers.

Messages through Facebook and Instagram

If you message Herd Fitness on Facebook Messenger or Instagram, your message, your name or username as Meta shows it, and our replies are kept in our coaching inbox so we can answer you. Some replies are sent automatically when your message matches a keyword (for example COACHING), and you can send STOP at any time to stop automatic replies. We only reply to people who message us first, never use these messages for advertising, and never share them with anyone else. They are kept for as long as we're talking with you, and afterwards only as long as needed for the purposes on this page.

Why it is used

To plan and adjust your training, nutrition and habits, track your progress, and stay in touch. It is not sold, and it is not used for advertising.

Who can see it

Your coach, and any other coach or administrator at Herd Fitness who needs it to look after your program. Each coach's clients are kept separate from every other coach's. Where tools such as an AI assistant are used to help suggest changes, only the information needed for that suggestion is sent, without your name, email or date of birth, and every suggestion is reviewed by your coach before anything changes.

How it is kept safe

Access needs a password and, for coaches, a second code from a phone. The site is served over an encrypted connection. Access is logged. Backups are kept and held securely.

How long it is kept

While you are a client, and afterwards only as long as needed for the purposes above or required by law. Then it is deleted.

Your choices

You can ask to see what is held about you, ask for corrections, withdraw your agreement, or ask for your information to be deleted. Your coach can export a copy of everything and can permanently delete it.

Deleting your information

To have your information deleted, including any Facebook or Instagram messages you sent us, email support@herdfitness.au or send us a message saying "delete my data", with the name or username you used. We delete it within 30 days and confirm when it's done. You can also remove our access to your Facebook information at any time in your Facebook settings, under Apps and websites.

Questions or complaints

Contact support@herdfitness.au. If you are not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.